Neda Ratanawongsa, MD, MPH

Professor of Clinical Medicine

Center for Vulnerable Populations, General Internal Medicine UCSF Health, General Internal Medicine ZSFG

Neda Ratanawongsa, MD, MPH, is the Interim Chief of the Division of General Internal Medicine at SFGH and the Chief Medical Informatics Officer for the San Francisco Department of Public Health. She is also a Professor in the UCSF Center for Vulnerable Populations. Researching the electronic health record (EHR) revolution in safety net care, she is strategizing how innovations in EHR design, implementation, and policy can support compassionate, effective health care for diverse patients. Dr. Ratanawongsa is a mixed methods researcher, with expertise in implementation research, qualitative research, and conversational analysis. She has developed, implemented, and evaluated curricula at the undergraduate, graduate and continuing medical education levels. She has led national committees with the Society of General Internal Medicine (SGIM) and Academy on Communication in Healthcare (ACH).

Dr. Ratanawongsa received her undergraduate and medical degrees at Harvard, then came to UCSF for residency and chief residency in internal medicine. She completed a Masters in Public Health and General Internal Medicine Fellowship at Johns Hopkins University and joined the faculty at Johns Hopkins Bayview Medical Center as an Assistant Professor and Assistant Residency Program Director. She joined the UCSF Division of General Internal Medicine and UCSF Center for Vulnerable Populations in 2008.

M.P.H., 06/2007 - , Johns Hopkins Bloomberg School of Public Health
Residency, 06/2003 - Internal Medicine, University of California, San Francisco
M.D., 06/2000 - , Harvard Medical School
B.A., 06/1996 - Social Studies, Harvard University
Honors and Awards
  • Milton W. Hamolsky Junior Faculty Award, Society of General Internal Medicine, 2008
  1. An Untapped Potential in Primary Care: Semi-Structured Interviews with Clinicians on How Patient Portals Will Work for Caregivers in the Safety Net.
  2. Evaluation of a Health Information Technology-Enabled Collective Intelligence Platform to Improve Diagnosis in Primary Care and Urgent Care Settings: Protocol for a Pragmatic Randomized Controlled Trial.
  3. Perspectives of English, Chinese, and Spanish-Speaking Safety-Net Patients on Clinician Computer Use: Qualitative Analysis.
  4. Disparities in Patient-Reported Interest in Web-Based Patient Portals: Survey at an Urban Academic Safety-Net Hospital.
  5. A Randomized Trial to Train Vulnerable Primary Care Patients to Use a Patient Portal.
  6. Testing and improving the acceptability of a web-based platform for collective intelligence to improve diagnostic accuracy in primary care clinics.
  7. Evaluation of an health-IT-enabled collective intelligence platform to improve diagnosis in primary care and urgent care settings: Study Design (Preprint).
  8. Finding Meaning in Medication Reconciliation Using Electronic Health Records: Qualitative Analysis in Safety Net Primary and Specialty Care.
  9. Language-concordant automated telephone queries to assess medication adherence in a diverse population: a cross-sectional analysis of convergent validity with pharmacy claims.
  10. Reducing Misses and Near Misses Related to Multitasking on the Electronic Health Record: Observational Study and Qualitative Analysis.
  11. Certified Medical Interpreters’ Perspectives on Relationship-Centered Communication in Safety-Net Care [Version 2].
  12. Certified Medical Interpreters’ Perspectives on Relationship-Centered Communication in Safety-Net Care.
  13. Primary care scribes: writing a new story for safety net clinics.
  14. Improving best possible medication history with vulnerable patients at an urban safety net academic hospital using pharmacy technicians.
  15. Multitasking and Silent Electronic Health Record Use in Ambulatory Visits.
  16. Use of Complementary Health Approaches Among Diverse Primary Care Patients with Type 2 Diabetes and Association with Cardiometabolic Outcomes: From the SF Bay Collaborative Research Network (SF Bay CRN).
  17. Online patient websites for electronic health record access among vulnerable populations: portals to nowhere?
  18. mHealth and Health Information Technology Tools for Diverse Patients with Diabetes.
  19. The Next Frontier in Communication and the ECLIPPSE Study: Bridging the Linguistic Divide in Secure Messaging.
  20. The Challenges of Electronic Health Records and Diabetes Electronic Prescribing: Implications for Safety Net Care for Diverse Populations.
  21. Computer use, language, and literacy in safety net clinic communication.
  22. Association Between Clinician Computer Use and Communication With Patients in Safety-Net Clinics.
  23. Capsule Commentary on Dzeng et al., Moral Distress Amongst American Physician Trainees Regarding Futile Treatments at the End of Life: a Qualitative Inquiry.
  24. Barriers and Facilitators to Online Portal Use Among Patients and Caregivers in a Safety Net Health Care System: A Qualitative Study.
  25. Reach and Validity of an Objective Medication Adherence Measure Among Safety Net Health Plan Members with Diabetes: A Cross-Sectional Study.
  26. Disclosure of complementary health approaches among low income and racially diverse safety net patients with diabetes.
  27. Automated Telephone Self-Management Support for Diabetes in a Low-Income Health Plan: A Health Care Utilization and Cost Analysis.
  28. A Skills-Based Curriculum for Teaching Motivational Interviewing-Enhanced Screening, Brief Intervention, and Referral to Treatment (SBIRT) to Medical Residents.
  29. Patient trust in physician influences colorectal cancer screening in low-income patients.
  30. Disclosure of Complementary and Alternative Medicine Use Among Diverse Safety Net Patients with Diabetes.
  31. Diabetes health information technology innovation to improve quality of life for health plan members in urban safety net.
  32. Ethnically diverse patients' perceptions of clinician computer use in a safety-net clinic.
  33. A multicenter study of physician mindfulness and health care quality.
  34. Safety events during an automated telephone self-management support intervention.
  35. Communication and medication refill adherence: the Diabetes Study of Northern California.
  36. Clinician stress and patient-clinician communication in HIV care.
  37. A cross-sectional study of barriers to personal health record use among patients attending a safety-net clinic.
  38. Quasi-experimental trial of diabetes Self-Management Automated and Real-Time Telephonic Support (SMARTSteps) in a Medicaid managed care plan: study protocol.
  39. Getting under the skin of clinical inertia in insulin initiation: the Translating Research Into Action for Diabetes (TRIAD) Insulin Starts Project.
  40. What patients say about their doctors online: a qualitative content analysis.
  41. A SBIRT curriculum for medical residents: development of a performance feedback tool to build learner confidence.
  42. Primary care provider perceptions of the effectiveness of two self-management support programs for vulnerable patients with diabetes.
  43. The Johns Hopkins Aliki Initiative: A Patient-centered Curriculum for Internal Medicine Residents.
  44. Effects of a focused patient-centered care curriculum on the experiences of internal medicine residents and their patients.
  45. Adherence to Colorectal Cancer Screening Among Culturally and Linguistically Diverse Low-Income Patients – Does Patient-Provider Language Concordance Matter?.
  46. A video-intervention to improve clinician attitudes toward patients with sickle cell disease: the results of a randomized experiment.
  47. Problematic hospital experiences among adult patients with sickle cell disease.
  48. Challenges in primary care relationships: seeing it from both sides.
  49. Religious coping and hospital admissions among adults with sickle cell disease.
  50. Race, ethnicity, and shared decision making for hyperlipidemia and hypertension treatment: the DECISIONS survey.
  51. Hospital self-discharge among adults with sickle-cell disease (SCD): associations with trust and interpersonal experiences with care.
  52. The association of provider communication with trust among adults with sickle cell disease.
  53. Patient factors associated with following a relocated primary care provider among older adults.
  54. Health care provider attitudes toward patients with acute vaso-occlusive crisis due to sickle cell disease: development of a scale.
  55. Teaching residents to know their patients as individuals. The Aliki Initiative at Johns Hopkins Bayview Medical Center.
  56. Providers' perceptions of relationships and professional roles when caring for patients who leave the hospital against medical advice.
  57. Physician burnout and patient-physician communication during primary care encounters.
  58. Well-being in residency: effects on relationships with patients, interactions with colleagues, performance, and motivation.
  59. The reported validity and reliability of methods for evaluating continuing medical education: a systematic review.
  60. Well-being in residency: a time for temporary imbalance?
  61. Effectiveness of continuing medical education.
  62. Residents' perceptions of professionalism in training and practice: barriers, promoters, and duty hour requirements.
  63. Association between higher mental well-being and residents' capacity for empathy.
  64. What motivates physicians throughout their careers in medicine?
  65. Promoting humanistic care in the house staff continuity clinic.
  66. Third-year medical students' experiences with dying patients during the internal medicine clerkship: a qualitative study of the informal curriculum.