Chair's Corner

Photo montage of some of our people

Looking to 2024: Celebrating and Supporting Our People

I hope everyone had a wonderful and relaxing holiday season. I spent most of my time on the wards at Parnassus, something I’ve done for decades and always enjoy.
Joe LaDou

The passing of Joe LaDou, MD, UCSF emeritus professor and leader in occupational and environmental medicine

Dear colleagues:   We are saddened to let you know that Joseph “Joe” LaDou, Emeritus Professor of Medicine at UCSF, died on November 10th after a brief illness. He was 85 years old.   
DOM NPS

Understanding Net Promoter Score (NPS): More Than Just a Number

The practice of surveying employees regarding their job satisfaction began in the 1920s, during a period sometimes called the Second Industrial Revolution. These employee attitude surveys became far more popular during World War II, when organizations in all sectors of the economy – ranging from manufacturing companies to the U.S. Army – sought to improve both morale and performance, and quickly realized, as the saying goes, you can’t manage what you don’t measure.