Other Quality & Safety Resources

The following is a list of potentially useful resources—ranging from key organizations to educational sites—that we hope serves as an easy access point for interested faculty, trainees, and staff.

For additional information or suggestions of venues not listed, please contact Naama Neeman, Administrative Director of Quality and Safety Programs (415) 476-9227; nneeman@medicine.ucsf.edu.


Agency for Healthcare Research and Quality (AHRQ)
The Agency for Healthcare Research and Quality's (AHRQ) mission is to improve the quality, safety, efficiency, and effectiveness of health care for all Americans. Information from AHRQ's research helps people make more informed decisions and improve the quality of health care services. AHRQ was formerly known as the Agency for Health Care Policy and Research.

AHRQ Patient Safety Network (PSNet)
AHRQ Patient Safety Network (PSNet) is a national web-based resource featuring the latest news and essential resources on patient safety. The site offers weekly updates of patient safety literature, news, tools, and meetings ("What's New"), and a vast set of carefully annotated links to important research and other information on patient safety ("The Collection"). Supported by a robust patient safety taxonomy and web architecture, AHRQ PSNet provides powerful searching and browsing capability, as well as the ability for diverse users to customize the site around their interests (My PSNet).

AHRQ Web Morbidity & Mortality (WebM&M)
AHRQ WebM&M (Morbidity and Mortality Rounds on the Web) is the online journal and forum on patient safety and health care quality. This site features expert analysis of medical errors reported anonymously by our readers, interactive learning modules on patient safety ("Spotlight Cases"), and Perspectives on Safety. CME and CEU credit are available.

American College of Medical Quality (AACMQ)
The mission of the American College of Medical Quality (ACMQ) is to provide leadership and education in healthcare quality management.

American Hospital Association Quality Center (AHA QC)
The American Hospital Association (AHA) Quality Center is a resource of the AHA to help hospitals accelerate their quality and performance processes. It features tools, articles and other resources to support hospitals to achieve better patient outcomes, enhanced safety, increased satisfaction and improved operational and financial performance.

American Society for Quality (ASQ)
The American Society for Quality is a membership organization devoted to health care quality.

Association of American Medical Colleges (AAMC)
The AAMC serves and leads the academic medicine community to improve the health of all. The AAMC represents all 133 accredited U.S. and 17 accredited Canadian medical schools; approximately 400 major teaching hospitals and health systems, including 62 Department of Veterans Affairs medical centers; and nearly 90 academic and scientific societies. Through these institutions and organizations, the AAMC represents 125,000 faculty members, 75,000 medical students, and 106,000 resident physicians. Through its many programs and services, the AAMC strengthens the world's most advanced medical care by supporting the entire spectrum of education, research, and patient care activities conducted by our member institutions. The AAMC and our members are dedicated to the communities we serve and steadfast in our desire to earn and keep the public's trust for the role we play in improving the nation's health.

Association of American Medical Colleges Integrating Quality (AAMC IQ)
The Integrating Quality (IQ) Initiative is an organizational performance improvement project designed to assist AAMC members in enhancing their dual quality goals of providing outstanding clinical care today while educating the outstanding physicians of tomorrow. The IQ initiative includes three phases that were developed using the AAMC's "Learn, Serve, Lead" model, and involves identifying and making available key resources and QI strategies, as well as developing a network of individuals and partner organizations working to integrate these approaches in their medical centers.

Center for Continuous Quality Improvement (CCQI)
CCQI provides the knowledge and expertise to effect organizational improvement. CCQI focuses on the structure and dynamics of the entire organization to equip it with the tools and skills to meet existing and emergent challenges.

Centers for Medicare and Medicaid Services (CMS)
The Centers for Medicare and Medicaid Services was formerly known as the Health Care Financing Administration. The Current Mission of CMS is "to ensure effective, up-to-date health care coverage and to promote quality care for beneficiaries."

Certified Professional in Healthcare Quality (CPHQ)
The National Association for Healthcare Quality (NAHQ) is a professional association dedicated to the advancement of the profession of healthcare quality and patient safety and the individual professionals working in the field.

Food and Drug Administration Patient Safety News (FDA)
The Food and Drug Administration (FDA) Patient Safety News is a televised series for health care personnel, carried on satellite broadcast networks aimed at hospitals and other medical facilities across the country. It features information on new drugs, biologics and medical devices, on FDA safety notifications and product recalls, and on the ways to protect patients when using medical products

Health and Human Services (HHS)
The Department of Health and Human Services (HHS) is the United States government's principal agency for protecting the health of all Americans and providing essential human services, especially for those who are least able to help themselves. HHS represents almost a quarter of all federal outlays, and it administers more grant dollars than all other federal agencies combined. HHS' Medicare program is the nation's largest health insurer, handling more than 1 billion claims per year. Medicare and Medicaid together provide health care insurance for one in four Americans.

Health Insurance Portability and Accountability Act (HIPAA)
The HIPAA Privacy Rule provides federal protections for personal health information held by covered entities and gives patients an array of rights with respect to that information. At the same time, the Privacy Rule is balanced so that it permits the disclosure of personal health information needed for patient care and other important purposes. The Security Rule specifies a series of administrative, physical, and technical safeguards for covered entities to use to assure the confidentiality, integrity, and availability of electronic protected health information.

Health Plan Employer Data and Information Set (HEDIS)
The Healthcare Effectiveness Data and Information Set (HEDIS) is a tool used by more than 90 percent of America's health plans to measure performance on important dimensions of care and service.

Health Resources and Services Administration (HRSA)
The Health Resources and Services Administration (HRSA), an agency of the U.S. Department of Health and Human Services, is the primary Federal agency for improving access to health care services for people who are uninsured, isolated or medically vulnerable. Comprising six bureaus and 13 offices, HRSA provides leadership and financial support to health care providers in every state and U.S. territory. HRSA grantees provide health care to uninsured people, people living with HIV/AIDS, and pregnant women, mothers and children. They train health professionals and improve systems of care in rural communities. HRSA oversees organ, bone marrow and cord blood donation. It supports programs that prepare against bioterrorism, compensates individuals harmed by vaccination, and maintains databases that protect against health care malpractice and health care waste, fraud and abuse.

Hospital Compare
Hospital Compare is a consumer-oriented website that provides information on how well hospitals provide recommended care to their patients. On this site, the consumer can see the recommended care that an adult should get if being treated for a heart attack, heart failure, or pneumonia or having surgery. The performance rates for this website generally reflect care provided to all U.S. adults with the exception of the 30-Day Risk Adjusted Death and Readmission measures and the Hospital Outpatient Medical Imaging measures that only include data from Medicare beneficiaries. In March 2008, data from the Hospital CAHPS (HCAHPS) survey, also known as the CAHPS Hospital Survey, was added to Hospital Compare. HCAHPS provides a standardized instrument and data collection methodology for measuring patient's perspectives on hospital care.

Institute for Health Care Improvement (IHI Open School)
The IHI Open School for Health Professions is an interprofessional educational community that gives students the skills to become change agents in health care improvement.

Institute for Healthcare Improvement (IHI)
The Institute for Healthcare Improvement (IHI) is a national non-for-profit organization, based in Cambridge, MA, that aims to improve the lives of patients, the health of communities, and the joy of the health care workforce by focusing on an ambitious set of goals adapted from the IOM's six improvement aims for the health care system — care that is safe, effective, patient-centered, timely, efficient, and equitable.

Institute for Safe Medication Practices (ISMP)
The Institute for Safe Medication Practices (ISMP), based in suburban Philadelphia, is the nation's only 501c (3) nonprofit organization devoted entirely to medication error prevention and safe medication use. ISMP represents over 35 years of experience in helping healthcare practitioners keep patients safe, and continues to lead efforts to improve the medication use process. The organization is known and respected worldwide as the premier resource for impartial, timely, and accurate medication safety information.

Institute of Medicine (IOM)
The Institute of Medicine (IOM) is an independent, nonprofit organization that works outside of government to provide unbiased and authoritative advice to decision makers and the public. Established in 1970, the IOM is the health arm of the National Academy of Sciences, which was chartered under President Abraham Lincoln in 1863. Nearly 150 years later, the National Academy of Sciences has expanded into what is collectively known as the National Academies, which comprises the National Academy of Sciences, the National Academy of Engineering, the National Research Council, and the IOM. The Institute of Medicine serves as adviser to the nation to improve health.

Institute of Medicine (IOM) "Aims for Improvement" — STEEP
In 1999, the Institute of Medicine (IOM) in Washington, DC, USA, released To Err Is Human: Building a Safer Health System, an alarming report that brought tremendous public attention to the crisis of patient safety in the United States. In 2001, IOM followed up with Crossing the Quality Chasm: A New Health System for the 21st Century, a more detailed examination of the immense divide between what we know to be good health care and the health care that people actually receive.

International Center for Patient Safety (ICPS)
International Center for Patient Safety (ICPS) — The Center was established in 2005 by the Joint Commission and Joint Commission Resources (JCR). The Center's missions is to continuously improve patient safety by providing solutions, processes and procedures that help eliminate preventable adverse events in all health care settings worldwide.

International Society of Six Sigma Professionals (ISSSP)
ISSSP is committed to promoting the adoption, advancement and integration of Six Sigma in business. Our community supports this mission through advocacy and awareness efforts; professional recognition and development; and by serving as an information and referral source.

Join Commission (used to be JACHO)
An independent, not-for-profit organization, The Joint Commission accredits and certifies more than 19,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization's commitment to meeting certain performance standards. Our Mission: To continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value. Vision Statement: All people always experience the safest, highest quality, best-value health care across all settings.

National Association for Healthcare Quality (NAHQ)
The National Association for Healthcare Quality (NAHQ) is a professional association dedicated to the advancement of the profession of healthcare quality and patient safety and the individual professionals working in the field. Founded in 1976, NAHQ has more than 10,000 quality and patient safety professionals working in healthcare settings both nationally and internationally. These professionals drive the delivery of vital data for effective decision making in healthcare systems by combining technology with their unique expertise in quality management.

National Center for Patient Safety (NCPS)
The NCPS was established in 1999 to develop and nurture a culture of safety throughout the Veterans Health Administration. Our goal is the nationwide reduction and prevention of inadvertent harm to patients as a result of their care. Patient safety managers at 153 VA hospitals and patient safety officers at 21 VA regional headquarters participate in the program.

National Institutes of Health (NIH)
The National Institutes of Health (NIH), a part of the U.S. Department of Health and Human Services, is the nation's medical research agency — making important discoveries that improve health and save lives.

National Patient Safety Foundation (NPSF)
The National Patient Safety Foundation has been pursuing one mission since its founding in 1997 — to improve the safety of care provided to patients. As a central voice for patient safety, NPSF is committed to a collaborative, inclusive, multi-stakeholder approach in all that it does. NPSF is an independent, not-for-profit 501(c)(3) organization.

National Quality Forum (NQF)
The National Quality Forum (NQF) is a nonprofit organization that operates under a three-part mission to improve the quality of American healthcare by: 1) Building consensus on national priorities and goals for performance improvement and working in partnership to achieve them; 2) Endorsing national consensus standards for measuring and publicly reporting on performance; and 3) Promoting the attainment of national goals through education and outreach programs.

Robert Wood Johnson Foundation (RWJF)
The Robert Wood Johnson Foundation (RWJF) is a funding source for health initiatives. The mission of the RWJF is to improve the health and health care of all Americans. Their goal is to help Americans lead healthier lives and get the care they need. They support training, education, research and projects that demonstrate effective ways to deliver health services, especially for the most vulnerable populations.

The University Health System Consortium (UHC)
The University Health System Consortium (UHC), Oak Brook, Illinois, formed in 1984, is an alliance of 112 academic medical centers and 256 of their affiliated hospitals representing approximately 90% of the nation's non-profit academic medical centers. Providing the lens through which the organization assesses all it does, UHC's mission is to create knowledge, foster collaboration, and promote change to help members succeed.