Quality & Safety

The UCSF Department of Medicine is dedicated to providing pt carethe highest quality care for patients on the UCSFMedical Service and to the promotion of quality improvement and patient safety throughout the health system.

Whether in an ambulatory clinic or in a procedural area, clinicians regularly examine their care through the lens of the 6 IOM quality aims.

It is our mission that care be:

  • Safe: Avoiding harm to patients from the care that is intended to help them.
  • Effective: Providing services based on scientific knowledge to all who could benefit and refraining from providing services to those not likely to benefit (avoiding underuse and misuse, respectively).
  • Patient-centered: Providing care that is respectful of and responsive to individual patient preferences, needs, and values and ensuring that patient values guide all clinical decisions.
  • Timely: Reducing waits and sometimes harmful delays for both those who receive and those who give care.
  • Efficient: Avoiding waste, including waste of equipment, supplies, ideas, and energy.
  • Equitable: Providing care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location, and socioeconomic status.

Department of Medicine Physicians are instrumental in leading continuous process improvement in our department and throughout the Health system.

The Department boasts leaders in all health system performance improvement committees including the Patient Safety Committee, Clinical Performance Improvement Committee, Quality Improvement Executive Committee, Excellence in Transitions of Care Committee, and Utilization Review Committee. In addition, the Chief Medical Officer, Chief Quality Officer, Chief Medical Informatics Officer, Chief Physician Experience Officer, Executive Medical Director of Patient Experience, and Chief Medical Officer for Accountable Care and Clinical Integration at UCSF Health are all members of the Department of Medicine.