Video Conferences

You currently have a couple of options if you want to meet via video conference at UCSF.

Cisco's Jabber

You can use Jabber for phone and small video conferences that do not involve restricted information.

  1. Submit a ticket to ITS to request a Jabber account. You can request a ticket online, call (415) 514-4100 or email itservicedesk@ucsf.edu.
  2. Within 3 business days you should receive an email with a link to download the software as well as your username and password.
  3. Download the Jabber software onto your personal computer.
    (It works on both PC’s and Macs, but please note you will need administrative rights to download it.)
  4. Open Jabber and type in your username and password.
    (If you are outside of the UCSF network or at the VAMC, please VPN in first.)
  5. Type in the name or email address of the person you would like to reach and click Start. Please note, the person on the receiving end of the call also needs to have created a Jabber account and be online to receive the call.
    (If a person has a Cisco JABBER account at the SFVAMC, their address would be firstname.lastname@evn.va.gov.)


For more details on Jabber, please see the ITS website. For specific questions, please see below:

Conference Rooms with Video Capabilities

One of the easiest ways to meet via video conference is to use rooms that already have the right equipment. To start, check the list of video conference rooms that ITS maintains on their web site. Scheduling these rooms can be difficult, and you will need to work with the groups that own them to arrange technical support. Each room has different capabilities, but all offer point-to-point audio and video with at least one other room.

Educational Technology Services (ETS) also has video conference rooms available for rent. In addition, you can pay to have a lecture streamed from one of the specially-equipped lecture halls. Contact ETS at 476-4310 for more information.

Connecting with the San Francisco VA Medical Center

The VA is on a separate network from the rest of UCSF, and is behind the VA's aggressive network firewall. Therefore, the main video conference system in the Teak Room uses an analog connection called an ISDN line to bypass the VA firewall. In order to connect the Teak Room (or any other ISDN-based system) to a video conference system at another campus you will need a bridge to convert the ISDN call to an IP call. ETS has at least one room equipped with a bridge to route these calls.