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Support Services
Support of one standard PC, Mac, smartphone, or printer, plus software support and email. Includes access to the DOM Helpdesk, our Knowledgebase, backups, and support staff, plus purchasing advice and project consultations. |
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Coordination of, and support for, Medical Center applications. The DOM IT Services group can provide support for all of your MedCenter Applications, and handle all communications with the MedCenter IT support groups on your behalf. |
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Provision and support of an account on the reliable mail@UCSF Exchange server. Have users who share one computer, but they all need email support? Want a group email account and calendar? |
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Any work not associated with a Device, MedCenter Application, or Email-only support agreement (as time permits). We can work on your home computer! |
We'll help you get there!
photo by Marlon Lee
The Department of Medicine (DOM) IT Services group provides support services from 8 AM to 5 PM, Monday through Friday, except on UCSF holidays.
To request service please contact the DOM Helpdesk at 415-476-6827, or email helpdesk@medicine.ucsf.edu. Registered users can also open and track support requests using our Online Helpdesk (OLHD).
All users and systems supported by the DOM IT Services group must comply with all UCSF security and acceptible-use policies. Please refer to our Guide to Information Security for more information.