MedCenter Application Support

Services Provided

Assistance from 8 AM to 5 PM, Monday through Friday, excluding UCSF holidays, via the DOM Helpdesk at 476-6827, or helpdesk@medicine.ucsf.edu
Access to our KnowledgeBase
On-site application support at the Parnassus, Mount Zion, and Laurel Heights campuses, from 8 AM to 5 PM, Monday through Friday, excluding UCSF holidays
On-line support ticket status via the Online Helpdesk (OLHD)

MedCenter application support requires a monthly support agreement. Please see our Pricing page for current rates.
Only division administrators and their delegates can maintain the list of MedCenter application support agreements for their division.
In order to create a new device support agreement, the DPA and fund must be approved by Department of Medicine Business Office.
The minimum period for support agreements is 3 months.
The end date can be set or modified no more than 2 weeks before or 2 weeks after the actual closing date.
The MedCenter is phasing out telnet connections, so telnet connections are not supported unless absolutely necessary.
We are not able to change passwords on MedCenter accounts. To change your password, please use the MedCenter's password self-service site.

Brown & Toland
CICSPRDS
CICSTPAA - Payroll mainframe application used by Payroll Staff and IT only.
GEAC - General Ledger System used by Finance and IT Staff
LAB
MDX
Melvyl
OLPPS (Medical Center Users Only) - Mainframe system used by Payroll and Human Resources
Otis - Transplant system
Pharmacy - UNIX login for password changes
SMS Moffitt Long Test
SMS Moffitt Long
SMS Mt. Zion Test
SMS Mt. Zion
STOR/CDS
TSO - Utilized by all who access the mainframe
UGS Medicare